We are repairing our home due to extensive damage caused by Hurricane Wilma. In doing so, we special ordered a new front door from Home Depot, together with all new hardware, etc.
First, the wrong door arrived (missing the speakeasy). We were told to purchase the speakeasy and that Home Depot would then install it free of charge, as it was their error that it did not come as ordered. Then, lo and behold, our contractor told us the door is not hurricane rated and that it would not pass permit inspection.
When we confronted Home Depot about all these problems, its position was to remain absolutely silent. They have failed and refused to do anything whatsoever. We paid them in excess of $1,500 for the door, and have discovered that the young woman who sold it to us has had over $100,000 in returns for bad orders in the past year.
Now we are stuck with a beautiful door that is totally unsafe and that we cannot use. I am in the process of trying to have my charge reversed.
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