My daughter came home from college in CA for the 1st time in Nov. And wanted to go shopping the day after Thanksgiving. Her favorite store is Sirens in Arundel Mills Mall; the clothing is very cute and affordable.
She found a pair of pants onsale 75% off and a sweater; loved them; waited a LONG time to pay for them. The cashier rung them up, a credit/dbit card was used to pay, plopped a rcpt on the counter for her to sign, pushed a bag in her face and called for the next person.
My daughter pulled the rcpt out of the bag, realized that the 75% off had not been applied and had to get back in the LONG line to tell her story. The cashier was quite annoyed because now she had to have her sale voided (3rd time that day) which required that a manager, (someone svrl months out of diapers) come over, stare at the rcpt along with eveyone else and make a phone call. The reason why this was SOOO involved is because the store does not give cash refunds.
The sale, according to the manager, was voided, the original rcpt was kept by them, and the items were re-rung and the correct amount debited from her acct... WRONG
When the bank statement arrived, her acct was charged twice, once for the full amount and once for the sale amount.
When I went to the store rcpts in hand, to tell them about their honest mistake I was told that I needed to call their home office, a company called YM, in Canada.
I've been calling them and Canada ever since... I'm sure that what I've spent in phone calls to Canada probably comes close to the amount that she was overcharged.
The rcpts, which are those little yellow copies which fade over time are next to impossible to read now. (I should have photo copied them from the start) but who knew that a store would insist on screwing us out of $41.21... A simple mistake which THEY made.
Live, Learn, and be fore-warned
Carmen
Annapoli, Maryland
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