Complaint / review text:
I sent my 11 year old daughter to return a pair of $10 shorts in exchange for a $10 t-shirt (even exchange) In the Westfield Trumbull, Ct mall. The girl (cashier) in Hollister took the shorts and told her she needed the credit card. My daughter had the original bag, reciept and merchandise (never had been used) with all tags intact, just wanted an even exchange. My daughter ended up leaving without the shorts and a reciept that said the card was credited back, yet she never had a credit card to credit it back. I gave no authorization for them to keep my credit card on file, so I am curious as to how this transaction was possible. I of course returned to the store with my daughter, brought the reciept and the t-shirt to the register and asked her why she would not do an even exchange, she stated that she could only do a credit return, which is entirely ridiculous! I told her that she made an error and needed to fix it, she then asked for my credit card to buy the shirt, I said noooo it is an even exchange! She then called her manager over and they rudely whispered while shooting dirty looks at me and my daughter and nastily gave us our even exchange. But then my daughter wanted to try on a pair of jeans and the manager and cashier refused to open up a dressing room and ignored my daughter while letting many others in. I am totally disgusted. This occurred on August 23,2011 time 16:11 reg 5754 cashier 01464386. This manager was childish and extremely rude, I will never set foot in that particular store again and will definitely spread the word on the rudeness we have experienced. What kind of people do you have running your business. Managers are supposed to help, not join in with the associate and belittle the consumer and stare down and intimidate an 11 year old. This girl tried to rip off my daughter, the money of course was not a large amount, but it was so wrong and the manager condoned it. Shame on your company!