HWA refused to pay a claim by using a flunkie company to say the problem was caused by neglect on my part.
It was July 4th week-end in Dallas, TX and my A/C went out. We called in an emergency repair with HWA (since it would easily be over 100 degress that week-end and we have a very young baby and 2 other children in the house).
A technician came out that afternoon and without even spending 5 minutes looking at the unit proclaimed that the blower motor was out and that it was because we had not changed the air filter in at least 6 months. We had only lived in the house for 4 months and had already changed it at least 3 times. This was a 30 yr old unit and this motor was due to go out.
This is exactly why you buy a home warrany! We told the tech he was wrong and asked hin how he knew what the problem was if he never even looked at the motor! He never even took the motor cover off! He then all of a sudden didn't speak english very well.
We called HWA to complain and they were no help. We went to tell the tech to go ahead and fix it but he had just left. He didn't say a word, he just left. He also left an exposed hot wire hanging out which could have caused serious personal injury or caused a fire.
We had no choice but to call another company independant of HWA to fix the issue. I cost us over $800. When we asked them if the problem could have been caused by a dirty filter they just laughed. They said it was obviously because the motor had reached its life expectancy.
HWA has refused to make good on this claim and there is little hope that they will do so outside of a lwasuit. If anyone is interested in starting a class action suit, please let me know because I am very interested.
DO NOT use HWA. They are nothin but a scam company. They will find any excuse to get out of a claim and all the companies that they work with are in on the scam. Please stay away from them.
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