The Petsmart in Danvers, MA as well as the Petsmart in Salem, MA is a HUGE RIPOFF. I havent worked in any other Petsmart stores but it seems the policies are all the same.
I can tell you, the consumer that the groomers are paid by commission and are FORCED to bring in to the company so many dollars a week. The Bathers are over booked and responsible for their work as well as the Groomers.
If a bather complains that they are over worked by their own work load and a slacking groomer they are punished. If someone complains that a groomer is stressed out and unfit to groom dogs they are punished. How would you feel if you saw a groomer bawling her eyes out at her grooming table? Ray Berg DOES NOT CARE THAT THAT HAPPENS. Mr. Berg is the store mgr. At the Danvers Petsmart.
The store manager does not care that the floor is not mopped daily. The only thing Petsmart cares about is numbers. The kennels are left with feces and dogs tethered to the floor with soap on them because they are too overbooked.
In Salem MA, the Grooming Mgr. Has been caught smelling like "pot". The store Mgr. Doesn't take action because Heather brings in the numbers. Also Heather has been reported to treat numerous employees in an abusive fashion. Nobody takes action because she "brings in the numbers" at your pets expense. She also sabotages her employees great skills by chopping away at your pets haircut. Supposedly a 17 yr. Groomer but has to screw up PETSMARTS REPUTATION for her own gain. Also takes their clients and grooms them at her house.
Petsmart is a money making machine... Not at all concerned with the safety of your pet as long as the "numbers" are met.
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