I have 4 babies that have been going to Petsmart since 2008! Ever since the first visit, I have stated to the staff not to cut the baby hair of their puppy tails! Today my almost 3 yr old silky, Lilo went to have her summer cut. When my daughter brought her home her tail was gone! I immediately called Petsmart and spoke to LISA, she is the one who groomed Lilo. I wanted to know why her tail was gone. She started to apologize profusely and offer me a free grooming! She proceeded to put the grooming manager on who also apologized and stated that since they are not able to put her tail back on they would give me a free grooming! Why on earth would i accept a free grooming when i will never step foot back in thier store! Lisa the chop happy groomer says to me, that it stated right there not to cut her tail! Please don't use them if you have any special instructions because they are not followed anyway!!!
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