I am extremely upset with Petsmart. I bring my dog, who was healthy, to
the Petsmart for a grooming and a week later she has a severe case of
Kennel Cough. I know that she caught this during the grooming session as
she is an "inside dog" and does not come into contact with other dogs
outside of her grooming. After visiting the Vet and spending $230 on the
visit and treatment, I proceeded to the Princeton Pike Petsmart and
observed the lack of any process or procedure to keep dogs separate or
to follow simple processes for cleaning grooming stations as dogs
transition.
I realize that Kennel cough or tracheobronchitis is a highly contagious
and that both viral and bacterial causes of kennel cough can be spread
through the air by infected dogs sneezing and coughing. But it can also
spread through contact with contaminated surfaces and through direct
contact.
The groomers at Princeton Pike do not follow simple hygiene rules. They
do not wear sterile gloves or even wash their hands when handling
different dogs. Grooming stations are not beings cleaned with an
anti-bacterial wash between dog changes. While I realize that Petsmart
can not eliminate Kennel Cough, simple steps can be taken to minimize
the spread in your own facilities. Lack of this type of process tells
your customers that you are not professional in your service delivery.
So now, my mature dog is sick and on antibiotics; I am out $230 spent so
far, with an additional Vet visit coming up in 5 days, and Petsmart is
in jeopardy of losing a loyal client and possibly many more.
I have tried to contact PetsMart on multiple occasions but all they do is effectively ignore me. This is not a great company.
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