This is long, so here's a summary first:
-I have been RIPPED OFF by MAXWIGS.com
-I ordered a ceramic mannequin display from Maxwigs.com. They were ordering from a company called - competitor's name deleted - see below) I wish I would've just ordered directly from (deleted). (deleted) offers MUCH better customer service.
-The mannequin looked a bit different from the display picture on their website. When I learned that the mannequin that I really wanted wasn't available, I told the company that I would just like a refund and that I would send back the mannequin right away.
-They have a record that their merchandise was received from me on JANUARY 26, '06. That was THREE days after I had originally received it.
-2 months later I was told that my refund was credited back to my account but when I ask for a date, no one can tell me when it was supposedly refunded
-Max Wigs currently owes me $166
-Dannie, the saleswoman/receptionist only talks about what she can't do to help
-I spoke with one of the owners, Ray Lindholm (cell #651-324-9298) and he ignores my voice messages. I have never left a rude message on his machine either. The first, and only time I spoke with him, he stated that I would receive a check from them within one weekI'm still waiting.
I want my money back
*Why in the world am I still waiting for my refund??? *
FULL STORY:
HERE'S HOW IT STARTED:
January '06: I ordered a ceramic mannequin display (for wigs) back in January '06 from Maxwigs.com. I received my order rather quickly, however, it was not the same as pictured on the website. The picture on the website looked a bit more ethnic.
I immediately called them with this issue and I was told that they would look into what was available. I also told them that I was going to go ahead and send the mannequin back to them right away. I shipped the mannequin back to them the very next day. They received it within two days. They have documentation of having received their product back on January 26. I also have post office documentation.
I received a call back from Ray at the beginning of February and it turned out that an ethnic ceramic mannequin was not available. At that point, I let him know that I would just prefer a refund. That's when everything went down hill.
Since the beginning of February, I have been given the run-around BIG TIME. I have called this company numerous times in reference to my refund. They have documented that they received the mannequin that I had returned... So I am baffled as to why this is being held up. I am currently out of my $166 plus the mannequin!
The receptionist, Annie (or Danni) has not been helpful. She has told me that she is the only person there and that I need to email the sales department. I emailed the "sales department" as well as the "refund department" many times to no avail.
Danni says i had been refunded... But could not give a date.
May 31: I called back on another date in May and spoke with the Danni again and she mentioned that the notes in the computer stated that a refund was processed. But she could NOT give me ANY DATES as to when the refund would've gone through. She mentioned that she "heard that it went through" and advised that I check my bank statements. I didn't need to check my bank statements because I knew for a fact that I had not received a refund. However, I double-checked anyway, and there was no refund from this company.
SPOKE WITH RAY, ONE OF THE OWNERS
June 7: I spoke with one of the partners of the company. His name is Ray Lindholm. I explained the issue to him. Ray told me that he would have Chelsea, at their California location, look into this. I told Ray that Danni told me that my money was supposedly refunded back into my account.
He then told me that Max Wigs had changed accounts recently and that I would have to receive a check instead of a charge back. He somewhat promised that he would have an answer for me within one week.
It is now June 26th and I have yet to hear from him. I have called him several times and left messages on his voicemail. He has not returned my call. He even stated himself that it should not have taken this long to receive a refund but he is not resolving this matter either.
LATEST CALL TO MAX WIGS
June 26: I called Max Wigs and Danni picked up as usual. I asked to check the status of my refund. She stated All I can tell you is that you were refunded a while ago. I spoke with her back on May 22nd I asked her who is she that you spoke with. She stated that she is referring to the refund department. I once again told her that I had not received a refund to my bank account. She says Well, Brandi, all I can say is that the refund department handles that I can message them and see what they say or whatever.
I asked her if she can transfer me to the refund department. She said that she couldn't transfer me, she can only send them a message. At this point I said, I will hold while you message the refund department She said Oh nooooI can't do that. I just have to message them. That makes absolutely no sense! It is totally clear that I am being given the run-around by this company. Why am I still waiting on a refund?
*i want my money back*
Information about the company:
Maxwigs.com
Max Wigs contact numbers: 1-866-820-3106 or 866-820-3106
Danni will always answer
Ray Lindholm (one of the owners): 651-324-9298
This is his personal cell #
Call Log:
Called the Max Wigs office numerous times:
1/31 10:48am
2/10 8:41pm
2/16 10:55am
2/28 12:47pm
3/30 8:21pm
4/3 3:16pm
4/10 1:42pm
5/22 5:30pm
5/31??:?? Pm
6/26 3:25pm
Called Ray Lindholm's personal cell and left messages no call back
6/7/06 6:00pm EST
6/13/06 7:48pm EST
6/14/06 8:14pm EST
6/19/06 12:55pm EST
6/26/06 3:15pm EST Did not leave a message this time
Brandi
Silver Spring, Maryland
U.S.A.
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