I ordered two wigs in Aug and paid through Paypal, I received one wig and the other was discontinued. My money was not refunded for the one unshipped. When I sent an email to the company I received a reply from Debbie that my money would be refunded immediately. This is now Nov and after many, many attempts to contact them I do not have a refund.
After trying unsuccessfully to get Ace Wigs to refund the 91.00 for the wig not shipped. I was given the following information from Paypal on Oct 17.
Contact number of 530-647-9444 to Ace wigs and I was requested to call and try to get Ace to refund my money. I called them on 10/17 and spoke with Kim (a man) he looked in to the order number and agreed that Ace wigs should refund my money in the amount of 91.00 for the wig not shipped. He stated that the money would be in the account by the end of the week, or by the latest the first of next weeek. On 10/24 the refund had not come through, I called the number and it had been disconected.
There is no way to get in contact with them directly because there 1-800 number is a voice mail and calls are never returned.
Seeing this website was news to me, I wish I had read the complaints on this site before I order from them. Some one should investigate and resolve the customers complaints and put them out of business
Please do not use this website... They are a fraudulent company.
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