I canceled my Vonage account on 6-7-06. I have proof of this. On 6-7-06, I had a zero balance. On 6-8-06, Vonage called me to confirm cancelation. On 6-8-06, I tried to call the representative back when I got home in the evening, but the line was repeatedly busy. On 6-9-06, I called the representative, and she said charges were added to my account that day—6-9-06. She said they billed my card on 6-9-06 for one month in advance. She claimed she could not take those charges off. The problem is that I canceled it a couple days prior. The second problem is that she admitted it was a bill for one month in advance, so I never received that month they are billing me for.
They also put a "disconnection fee" on my account because I canceled it within 12 months. I told the representative that when I first called to connect the service, I was told there was no lenghty contract. The representative then said, "Well, there was no contract." So, they are charging me an early termination fee even though they told me there wouldn't be one.
Furthermore, I have having many issues with my Vonage account. If anything, they should be crediting me for the 6 months I had their service. The parties on the other end of the call were always complaining about bad quality. Plus, when I would call my voicemail, it would often take it 1-2 minutes before it would come on and ask for my password. Lastly, the bill went up a couple months ago without my approval. It's not worth the amount they were charging me, let alone having me pay even more.
Obviously this fraudulent company should be investigated. I refuse the pay these made-up charges they are trying to stick me with. They won't get a dime from me.
Vonage Representatives I have talked to over the months:
Victor Suarez
Executive Response Team, VONAGE
p: 888.580.4020 f: 732.231.6783
e: [email protected]
Janel Blackman
Executive Response Team, VONAGE
t: 888-580-4020 ext. 31593
e: janel. [email protected]
Corey
Office of the President, Vonage
888-580-4020
Dick
Vonage's Staples, Inc. Sales Agent
630-873-1263
Agencies I have complained to:
Filed a complaint with the FCC
fcc. Gov/cgb/consumers.html
Filed a complaint with the BBB
bbb.org
Filed a complaint with the NJ Attorney General's office
state. Nj.Us/lps/ca/ocp/ocpform.htm
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