I switched to Vonage because of the low monthly rate of $30. It was a great bargain because prior to this I was paying about $80 a month. However, the cost is not justified. Vonage service had went down hill since I had them. Bad connections while talking and phone dropped consistently. I understand that this is part of internet phone service because I am actually an IT guy but this was ridiculous! Customer service is TERRIBLE. You stay on hold for about an hour and then you get someone you can't understand and who don't really know what they are talking about. They always refer you to the online documentation. Needless to say, I canceled them and went with Comcast Phone service. However, to make matters worse, Vonage charged me for disconnect of $39.95 and they charged us for the last month service that was not even being used! Vonage charges you in advance so this really was a rip off. They told me that if we stayed with them than we would not be charged. Yeah right! I have read a bunch of reviews on Vonage and the majority are not good. I would not sign-up with Vonage. If you do... Be prepared for big issues!
I would not recommend this company until improvements are made on the customer service side of the company.
0 comments