About three months ago, I ordered a luxury watch from Luxury99.com via their web site. Almost immediately, they charged my credit card, but as of today I have NOT received any merchandise. Their site indicates that customers can "track" orders, yet there is no way. The site also indicates that they have on-line help, yet I have been to their site hundreds of times in an attempt to reach on-line help, and each time I get a message that no help is available. The message indicates that help is available at a specific time (Mountain Time) and I have tried almost every day to access someone during this time, but nobody is ever there.
I have e-mailed corporate officers time and time again, with NO response. I tried to call, but the number is a voice recording that does not allow access to anyone.
I noticed their site has changed several times over the last three months, yet I get no responses from corporate representatives.
Their site also indicates that the company will send weekly "updates" regarding shipping/orders, yet I have NOT received anything.
They have had my money for three months, and I have not received any merchandise, nor have I received any sort of official notice from this company.
I did file a complaint with American Express, and I am in the process of notifying several different government agencies in an attempt to get my money back.
Tom
Helena, Montana
0 comments