I purchased two Razr V3 cell phones on July 25. My first problem was the cell # given was long distance from my home phone. I was to receive (4) $125.00 rebates totaling $500.00. Rebates were to be received in 10-12 weeks. Patiently waited the 180 days to send in all required information certified mail on Jan. 23. They were received and signed for (stamped) on Jan. 27 by a Ron B. Horrocks. February 14 I emailed and was told they were unable to locate my rebates, to please fax all information again. I did this on February 20. Waited awhile and again, still not showing up. I called, "please wait longer", called again, indeed they have received them and they should show up as being received now. Finally March 3 rebate has been received and is currently being processed. Please allow 8-10 weeks for processing. April 13 rebate submission has been approved, you SHOULD receive your check withing the next 3 weeks. Well it has been well over that 3 weeks, the 8-10 weeks, the 10-12 weeks and any more time they should have needed to fullfill their obligation. It seems they tell lie upon lie. If they would have told me before purchase that it would take almost a year to get my rebates I probably would not have purchased them. Besides the above I have called numerous times and emailed a few other times, always get the same thing. Rebates have been apporved just wait some more.
I got the email address of Doreen Dennis from someone else report and emailed her on May 12. She responded with "All four of your rebates are processing without any errors. Please allow more time for the process to be completed. Once the process has completed, your checks will be mailed out." So here I sit, allowing more time and waiting! I did file a report with the FTC. Gov as everyone else should to. This is an unacceptable business practice. If they get enough complaints they will investigate. If inphonics has a backlog of rebates, maybe they need to hire more help to take care of business. I for one will spread the word not to purchase anything from them unless you have money to tie up for at least a year, if not forever because as of May 19 I still have not seen any rebates.
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