I ordered two DVR's from Dish Network a year ago. Shortly after, the one DVR would loose its signal each time the microwave was used. The microwave and receiver were sharing a common wall. Dish Network advised me that I should move either the microwave or receiver and that they could not explain why this was happening. We then had our sattlelite updated, so the technician gave us a new receiver at that time and told us to send the other one back that was losing it's signal.
We sent it back and a month later had a $199.00 charge on our bill for a damaged receiver. We contacted Dish Network and asked about the charge. They explained that the Technical Support Department for Dish Network found "trace mineral dirt" in the receiver and that we were responsible for the damage. We asked what "trace mineral dirt" was, but to date, nobody can answer this question.
We have disputed the charges both by emailing Dish Network, sending a letter, and calling. We get the same answer each time, sorry our investigation by our Technical Department stands as is and we can't adjust your account. Basically, it's our word against yours, is their attitude. I never purchased a DISH Home Protection Plan, so it's my opinion that they think they can hold customers, like myself, liable for any damage.
Responses from Dish via email:
Dear Mr. And Mrs. X,
Thank you for your email. We apologize for the inconvenience. However, we would not be able to reverse the charge for the equipment since it should be sent back to us in good working condition. That is what the agreement was. If you want to take this further, we suggest you call our Customer Service Center at 1-800-333-3474.
Sincerely,
Lou S.
DISH Network eCareDear
Mr. And Ms. X,
Thank you for your e-mail. Based on our records the charge for the equipment is valid. Unfortunately we are not able to reverse the charge from the account.
We have forwarded you e-mail to the appropriate department to know more about the "mineral dirt".
If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Sarah C.
DISH Network eCare
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