Shipped from Brooklyn, New York - April 19 3PM
It is now April 21 1:30PM and the package is not yet delivered. BEWARE OF UPS-DO NOT SHIP IMPORTANT DOCUMENTS.
UPS discovered erroneous zip code hence they not able to deliver the package on April 20 for a next day. UPS call the recipient Thursday night and corrected the zip code and promised to delivery by Friday, April 21 10:30AM. The package was sent back to Maspeth, NY from Long Island City, NY instead of sending the package to their Manhattan Office in Varick Street.
At around 9:00AM, I call the customer service and they confirmed that they will delivered by 10:30AM today. At around 11:00AM, I checked the UPS website, the package is not yet delivered. I call UPS at 11:00AM, the Customer Service Manager, Nate said he will have someone call me in one hour. Someone from the Manhattan Office in Varick Street call at around 11:45AM to inforom me that they do not have the package in their facility. They will call me back within one hour.
At around 12:30PM, I called again UPS. Dawn, one of the UPS customer service representative, sensing that nothing can be done did not help at all. When I requested for a Manager, she just want to take my phone number so that a Manager can call me after one hour later. This is killing the time so after 12PM, they have an excuse to deliver it next day again.
When I did not have any resolution with Dawn, I hang up the phone and call again at around 1:25PM, I spoke with Shiela who readily transfer me to a Customer Service Supervisor named Jennifer Espinosa. Ms. Espinosa said that the package cannot be delivered today, Friday April 21
Now, UPS next day air for EXTREMELY URGENT DOCUMENTS delivering from Brooklyn, NY to New York, NY (within New York City) is taking longer than ONE DAY. If only I knew better, You are better off taking the subway for one or two hours and deliver the documents personally. Never rely on UPS for your important loan documents.in the past they perform but the service is getting bad to worst. The customer service representative and the manager are only there to kill the time and apologize and apologize. They cannot do anything for you at all. They are a bunch of inefficient employees who does not care about service at all.
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