Thursday dropped off "overnight" package at drop box in Atlanta. Friday morning scanned at the Montgomery Al. DHL center.
Friday 11:30 DHL delivered a package to my next store neighbor but none to me? Hum
Friday 11:35 called the DHL 800 # to inquire as to why my package wasnt delivered this is when I was told my first of many lies the csr (and I use the title loosly) said that I must have the tracking # (the package was looked up several times after that without the #)
Friday 1:00 located the tracking # and called again csr named (arquetta?) said they would contact the montgomery and find out where the package was I told her that the package contained time sensitive material that would be of no use if the package arrived after saturday I told her i would go to montgomery (1 hour away) and pick it up she said not to worry that she would find out where the package was and give me a call in 1 hour (lie # 2)
Friday 2:15 called the 800# again and talked to Amanda she informed me the driver was contacted and he "thought" the package was on the truck and would turn aroound and deliver it before 5:00 (you guessed it lie #3) I asked csr Amanda to check and see if the montgomery office was working on saturday as it was new years eve. She checked and assured me that if the driver didnt bring the package before 5:00 it would be put on a truck and brought saturday (lie #4)
Friday 5:15 again called the "customer service " number was rudely informed maybe the driver had something happen but he would be there today (lie #5)
Saturday 8:30am called cs# again talked with don he said Arquetta was talking with the montgomery office and they had the package and would deliver it between 12 and 1:00 and they would leave it (even if noone was home) I informed him there would be someone there all day
Saturday 8:56am call comes in from the montgomery dhl office? (cell phone) person on the other in didnt identify themselves but infomed the package was in hand and the truck would be leaving by 10:00am and the package would be delivered between 12 and 1:00 (same lie as before but from a different person so I am counting it # 6)
Saturday 1:15pm still no package called 800# I told the "csr"who answered the phone my package was late "AGAIN" he informed me there was no way the package could have been promised by 1:00pm as it was after 1pm now and they werent there HUH? Then informs me they are scheduled by 5:00 I am frustrated and just hang up
Saturday 3:00pm really sweating now... Sis-in-law decides this needs the female touch she calls "csr" # and asks for a supervisor talks to supervisor alex he says he will get to the bottom of the situation and calls the manager of the montgomery station (lie #7) montgomery station manager bob calls sis-in-law back and says that we were told lies all day long as the montgomery station wasnt working today and there was no way the package was on its way but he would help us out and go down to the station (lie# 8) and look for the package himself when he finds it he will call us back and meet us with the package somewhere in prattville calls back in 1 hour saying package wasnt in the office (lie#9) and must be missing I say stolen he says yes then tells me he is sorry but there is nothing more he can do we will have to file a claim OMG wait a minute this guy is calling from the 720 area code this a-hole is calling from colorado what kind of operation are they running?
Saturday 4:00 I call back and raise a little more h*ll at the "supervisor" on duty falls on deaf ears I give up until tuesday where I can chew my way up the corprate ladder
Saturday 8:30 still no package just for fun go to google and type in the words dhl and complaint (over 91000 websites)
Tuesday 11:30 they must have found the tickets because the dhl driver delivered them 2 days AFTER the game the driver informs me that she told dispatch she never had the tickets
Anyway I am out the experience of a lifetime because DHL employees found it nessary to lie to me
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