On January 7, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered on the other side of the city; however, the driver still left the package at Williams-Sonoma.
When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved, acted as if problems like this occurred every day, and that it was really no big deal.
Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. Therefore, I have not even been able to directly speak with the hub responsible for the delivery mistake to find out what action, if any, they plan to take.
This is the second time in eight months I have had problems with UPS. My package was found in May, but it was damaged. I do not understand why the Memphis hub cannot deliver a clearly marked package to the correct address at the correct time in good condition. This is what I paid UPS to do in the first place and if they are unable to perform this simple service, they should close their doors and get out of the delivery service.
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