I purchased an LCD monitor from compusa.com on November 23. They shipped the monitor via FedEx on November 24. It arrived in Kent, WA on December 1st and went out for delivery. In order to sign for the package, I took a day off work to wait for it, but in the end they never came by. They never even left a door tag, and on the fedex.com tracking website, it said that they attempted delivery and that the customer was not at home. That is a lie, because I was there the whole day!
I thought there was some trouble because the weather in Seattle was bad around that time (only for a couple of days), and as a result I did not think much about it. I just thought it was a problem that can happen to anyone due to the weather. So, just to make sure that they were ready to actually deliver, I waited until I got a door tag before I stayed at home again.
On December 5, I finally got a door tag that had the "first delivery attempt" box checked, even though the website tracker (and also a FedEx headquarters representative) said that delivery attempts were made on December 1 and December 4. As the door tag stated, the next delivery attempt would be made the next day. Because it seemed like FedEx was going to deliver on December 6th, I stayed home once again to wait for their package, but in the end they never showed up.
I called their headquarters several times to make sure it was going to come that day, and they said "YES." After the day ended, I was angry because this was the second day that I wasted waiting for a package they said they were going to deliver but never delivered. Since I was angry, I called them the next day (December 7th) to ask if they could guarantee that they would deliver it this time, and if so, I was willing to wait at home. Their response was something like, "Sorry that we didn't deliver yesterday, and we don't know much about it other than the courier didn't attempt delivery that day. About today's delivery, I cannot guarantee you a delivery attempt will be made today or any other day."
This comment made me furious. How can a delivery company, whom I paid to get something shipped to my home, not give me a guarantee that they will deliver it to me on a day that their website and even their customer service representative tell me it is out for delivery? That is just ridiculous!
I got in touch with a customer advocate from FedEx, and she was very helpful. She said she would try to get in contact with the manager at the Kent, Washington facility to organize a time to actually deliver this item. She tried to get it delivered to me on Saturday (December 9th).
On Saturday morning, she actually called me to ask if I had received the package, because the manager at the Kent, Washington facility said that it was out for delivery. Then I waited at home the whole day on Saturday, only to realize that I had been duped once again! They never came. The customer advocate at FedEx said on Saturday that she would try to get it delivered to me on Monday (December 11th) after I get back from work, which I said would be 6 pm.
I guess she contacted the manager at Kent, Washington to relay that message, but I just checked their online tracking, and it said they attempted delivery today at 12:34 pm and could not deliver since I was not home!
This is horrible service! How can I stay at home, wasting vacation days, just to wait for a package to not show up?
Overall, I have received only one door tag, and I thought door tags were normal procedure if the customer is not at home, at least to notify them that a package has come by. I would understand if they forgot once or possibly twice, but to forget four out of five times is ridiculous!
I have not gone home yet, so I am not sure if they left a door tag today, but if they forgot today, that will be a new record, 5 out of 6 times. I have an itching feeling that the courier just does not even try to deliver it and lies about the attempts, or they lost, damaged or stole the package and that is why it is taking so long.
Some people may ask why I do not leave it with a neighbor or tell them to leave it at my door. My response is, I have tried to tell them that. Apparently the package is on some high-security shipping and can only be delivered to that specified address. They said that in order to change that, I have to call CompUSA, and I called them, and CompUSA's response was "it is in the agreement that we cannot change the shipping address nor the security status of the package." So it seems like FedEx just does not want to take responsibility for their horrible service.
You might also ask why I do not just go to their facility to pick it up. Well, I would if I had a car, since it is 30 miles away. I will probably have to get a friend's car and drive there on the weekend to pick it up.
I just wanted to notify everyone that they said their horrible service will last from Thanksgiving until Christmas, since they supposedly have tons of packages to deal with and that is the cause of the bad service. That is one whole month of horrible service. So for anyone who actually works and does not have someone staying at home 24/7, do not get FedEx to ship your package!
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