I purchased an LCD monitor from compusa.com on November 23. They shipped the monitor via fedex on November 24. It arrived in Kent, WA on December 1st and went out for delivery. So in order to sign for the package, I took a day off work to wait for the package, but in the end they never came by. They never even left a door tag, and on the fedex.com tracking website, it said that they attempted delivery and that the customer was not at home (that's a lie becuase I was there the whole day!).
So I thought there was some trouble because the weather in seattle was bad around that time (only for a couple days), and as a result I didn't think that much about it. I just thought it was a problem that can happen to anyone due to the weather. So just to make sure that they were ready to actually deliver, I waited until I got a doortag before I stayed at home again.
So on December 5 I finally got a doortag that had the "first delivery attempt" check box marked, even though the website tracker (also via fedex hq representative) said that delivery attempts were made on December 1 and December 4. So as the doortag stated, it said that the next delivery attempt will be made the next day. Because it seemed like Fedex was going to come deliver on December 6th, I actually stayed home once again to wait for their package, but in the end they never showed up.
I called their headquarters several times to make sure it's going to come that day, and they said "YES". So after the day ended, I was ANGRY because this was the second day that I wasted waiting for a package they said they were going to deliver but never delivered. Since I was angry, I called them the next day (December 7th) to ask them if they can guarantee me that they are going to deliver it this time, and if so, I am willing to wait at home. Their response was something like"sorry that we didn't deliver yesterday and we don't know much about it other than the courier didn't attempt delivery that day. About today's delivery, I CANNOT guarantee you a delivery attempt will be made today or any other day."
This comment in fact made me furious. How can a delivery company, whom I paid to get something shipped to my home, not give me a guarantee that they will deliver it to me on a day that their website and even their customer service representative tells me that it's out for delivery. That's just ridiculous!
So I got in touch with a customer advocate from fedex and she was very helpful in helping me. She said she would try to get in contact with the manager in the Kent, Washington facility to organize a time to actually ship this item. She tried to get it shipped to me on saturday (December 9th).
So on saturday morning, she actually called me to ask if I received the package because the manager at the Kent, Washington facility said that it was out for delivery. Then I waited at home the whole day on saturday, yet to realize that I've been duped once again! THEY NEVER CAME. So the customer advocate at fedex said on saturday that she'll try to get it delivered to me on monday (December 11th) after I get back from work, which I said would be 6pm.
So I guess she contacted the manager at Kent, Washington to relay that message, but I just checked their online tracking and it said they attempted delivery today at 12:34pm and they couldn't deliver since I wasn't home!!!
THIS IS HORRIBLE SERVICE!!! How can I stay at home, wasting vacation days, just to wait for a package to NOT show up?
Overall I've received only ONE doortag, and I thought doortags were normal procedure if the customer is NOT at home, at least to notify them that a package has come by! I would understand that they might've forgotten once or POSSIBLY twice, but to forget FOUR OUT OF FIVE TIMES IS RIDICULOUS!!!
I have yet to go home yet, so I'm not sure if they left a doortag today, but if they forgot today, then that'll be a new record, 5 out of 6 times. I have this itching feeling that the courier just doesn't even try to deliver it and lies about the attempts OR they lost/damaged/stole the package and that's why it's taking so long.
Some people may ask why don't I leave it with a neighbor or tell them to leave it at my door, and my response to you is, I HAVE TRIED TO TELL THEM THAT. Apparently the package is on some high security shipping and can only be delivered to that specified address. So they said in order to change that I have to call CompUSA and I have called them and CompUSA's response was "it is in the agreement that we cannot change the shipping address nor the security status of the package". So it seems like FEDEX just doesn't want to take responsibility for their horrible service.
You might also ask me why I don't just go to their facility to pick it up? Well, I would if I had a car since it's 30 miles away. I'll probably have to get a friend's car and drive there on the weekend to pick it up.
I just wanted to notify everyone that they said their HORRIBLE service will last from thanksgiving until christmas time since they supposedly have tons of packages to deal with and that is the cause of the bad service. That's one whole month of horrible service. So for anyone that actually works and doesn't have someone staying at home 24/7, do not get fedex to ship your package!
Paul
Seattle, Washington
U.S.A.
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