This complaint is in regards to false/fraudulent billing. Customer ordered internet phone service and ported out his number which was issued by Verizon Florida as 727-323-XXXX. Ordered service from VelocityTEL via internet and equipment was delivered. Customer installed equipment which only worked intermittently. Customer contacted customer support a number of times with limited results. Call logs show the amount of usage of customer's cingular phone bill of calling from his cell phone to his internet phone service to attempt to check to see if the service would work as promised. 3 way calling never worked properly nor did call waiting. Customer on March 25 ordered service with another carrier and notified velocity tel of this to make them aware. A screen printing was provided by email to Velocity tel aka Telemedium Corp. At no time did customer as for Velocity to disconnect service. Telemedium/Velocity sent email to customer stating they were going to charge customer with charges which were never expressed or discussed, accused customer of using home phone for business use and customer is on SSI/SSD and the fees which would be charged are exorbinant. Customer contacted provider and spoke with Mr. Noel Morgan who was rude, nasty and everything but professional. Customer was just as nasty to Mr. Morgan in heated argument. Mr. Morgan stated he would not release 727-323-XXXX until customer paid fees which are unjust. Mr Morgan at Velocity was adivsed equipment would be returned via DHL with tracking # 1547514XXXXX insured with signiture delivery. Mr. Morgan made many threats in which customer Mr. Johnson advised in front of family and friends would not be tolerated. Company has never fixed issues and is acting in a retalitory manner since they could not correct problems and could not support equipment which their web site stated they could giving a money back 100% guarantee, yet now they cannot deliver what was promised are fraudulently billing a disabled florida consumer, holding up the transfer of their home phone number to another provider with malice.
Copies of all email communication with this company are available for review.
Resolution Requested:
Full refund of fees since service did not work as promised and clearly stated after all measures was unable to support equipment from user end.
Equipment was returned via DHL and shipping information was provided to receiver for documentation.
Full release of 727-323-XXXX to be ported to the company which I have transferred service being SunRocket.com asap.
To cease any and all communication from Noel Morgan, CEO who was threatening manner regarding how they would and will bill a disabled person for services which simply did not work as promised.
Please call Mr. Noel Morgan and the fine group of theives, liars and con-artits at 1-214-454-3404
0 comments