I purchased a whirlpool fridge from Lowes in Elk Grove, CA on 9/18/06 for following day shipping. The merchandise was sent to our home 24 hours later. Sadly, the shipping man created a large damage about the doorway of the fridge. We didn’t wish to spend the shipping guy’s period given that they stated among the shipping vans has gone out of support plus they possess a much more to provide that evening. Therefore we informed them to maneuver on and we’ll contact Lowes to routine to get a substitute. It got us nearly per week of run-around to ultimately get anyone to react and also to routine to get a substitute.
The delivery man returned the next Sunday to provide us the brand new fridge. Because they reached my home, they rapidly suggested to alter the damaged doorway of the fridge in the place of changing everything. They stated in this way we are able to prevent additional problems. It made feeling and so I accept alter the doorway. When the doorway was transformed, it kept causeing the squeaky noise-so I told them to simply substitute using the new fridge. That’s once the delivery man ultimately unveiled the reality. He explained they can’t substitute the fridge since the pockets within the “new” fridge are damaged.incredible!!! Shouldn’t you check to ensure the merchandise is in good shape before you provide for your client? Once more, the shipping men were behind schedule. I didn’t need additional client to endure like us, relaxing around waiting, and so I informed the shipping man to maneuver on and I’ll cope with Lowes. I named Lowes back again to clarify the problem and requested for another alternative. The shipping supervisor, Heather Wilson, answered by having an attitude and stated they don’t have any in stock and he or she doesn’t understand if they’ll purchase more. This woman isn't a person support individual at-all! She didn’t actually apologize for delivering us a shattered fridge. And so I informed her I do want to return them. She stated she’ll deliver the shipping man back 24 hours later to get the damaged one.
Another week went by and that I get a telephone call from another shipping supervisor from the title of Bob. He was really supportive concerning the scenario and questioned easily might provide Lowes yet another opportunity to ensure it is up. I told Bob when he is able to get me exactly the same fridge and provide it to my home from the end-of the week, I’ll provide them with yet another opportunity. Affirmed, he got the merchandise and planned for shipping. That Sunday we got our fridge. Nevertheless, along the way of getting the fridge in to the home, the shipping man SMASHED among the legs on our stairway and scratched two additional feet. Can’t they are doing something right? The shipping man wrote up his statement and stated he’ll publish to Lowes shipping supervisor and she’ll enter contact around.
Nearly per week have passed by with no phrases from anybody at Lowes about the broken stairway. And so I named Bob since Louise isn't prepared to help us. He explained the shipping supervisor, Heather Wilson, must have approached me immediately with this. Well, clearly this woman doesn’t wish to speak with me. She’s the toughest customer support individual I’ve actually talked to. Therefore Bob stated he’ll consider this and obtain back again to me. Soon afterwards, a man named me and stated Heather informed him to contact. He explained he’s the subcontractor for Lowes who quotes on problems such as this. Therefore he planned a scheduled appointment with me, but offered me a FOUR-HOUR waiting screen. This isn't a shipping. It’s an estimate for crying aloud. What type of company is that this? You smashed someone’s stairway and today you’re producing them watch for four hours only for one to emerge for an estimation. It’s crazy. That’s likely to waste another 50% of my evening. Additionally, I’m likely to possess to hold back another four hours only for them TO EXHIBIT up-to repair the stairway, and of course the full time it’s likely to try repair the awful thing. This really is absurd! I insisted they provide me a particular period they’re being released since I’m fed up with holding out for them. They stated they can’t provide me precise period since the four-hour time period is their plan. What type of plan is the fact that? I will comprehend to get a shipping, although not for an estimation.
Till today, the thing is still NOT solve.
Does anybody available have any recommendation on the best way to raise this problem? I've previously send mail grievances to Lowes, but haven’t gotten any reaction. I’m so sick and tired of this.
I'll never purchase something at Lowes that needs distribution company again.
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