I have purchased 2 TVs but have had 4 altogether so far.
The first TV I purchased was a 32" JVC, if I remember correctly. It was my first big TV. But it had a problem: sometimes while I was watching it, it would turn itself off and then right back on.
So I complained. The manager at the time was Mark. He gave me all kinds of excuses and said I was running too much power on the outlets. So I ran it by itself, with nothing else on that outlet and nothing on in the rest of the house. It still did it. So I complained, and finally, after quite some time, I got them to come and pick it up. They brought me a loaner.
After a week or two, after they first said they had sent it off, all was good, and they returned it to us. But now it had a scratch on the screen that looked like they forgot to put a blanket in front of the screen before they hauled it back to me.
So I complained, and it still turned itself off and on. Then I found out he had stuck it on the showroom floor because he (Mark) told me, "It never turned off" for him. I asked whether he sat in front of it and watched it all the time. "Well, no," Mark said. Then I repeated that it turns itself off and then right back on. If you did not stand in front of it all day, you probably would never notice.
After a few more months they finally offered me a replacement, a 35" RCA. I said fine, the deal was done, and it was just about paid off. Shortly after it was paid off, I discovered that the S-Video in does not work. After all the run-around last time, I did not feel like going through it again, and S-Video is not all that great anyway, so I decided I would just eat that problem, and I did. I never said anything about it to them. What was the use? It would have been months before they did anything anyway. So a year or two went by. Management changed.
Now I was looking for a widescreen to hook up to my computer. I saw Aaron's had a Magnavox 26 LCD HDTV with hookups to be used as a computer monitor, just what I was looking for. So I got it and brought it home. It was great until I turned it on one day and got sound with no video. I turned it off and on a couple of times, and the video finally came on. It did this again and again. So I complained. The new manager, whose name I do not know yet, gave me the paperwork that should have come with my TV, told me to look through it, and said it was something these TVs possibly just do.
So I looked through it all. Nothing regarding my problem. I found the phone number for Phillips Magnavox on the paperwork he gave me. I told them my problem, and they had me do a reset procedure. Then he was going to tell me of a service center to take it to if that did not help, but there are none very close, evidently.
So yes, the TV did it again, so I complained. This time it only took a couple of months, and they got me a replacement in an opened box. I guess I should have checked it before I left Aaron's. I opened the box when I got home, and the screen had a silver-dollar-sized circle in the lower left corner. No big deal, I guess, but it is a blemish, and I am paying twice the price for a new TV with a blemish. I do not think I will. So I am off to complain again.
Does it ever end? I do not think it will. I think they only get blemished and other defective merchandise and sell it as new to unsuspecting consumers. Next stop, the Better Business Bureau.
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