I have been an Aarons customer for some time. We have paid of multiple accounts and purchased new items from them as well. I had purchased/leased a new H.P. Multi-Media Computer from them. When it was having problems, I had to take it up there to be repaired. I was given a loaner computer in the meantime. However, I did not know that Melanie would be dumping my entire computer and brining back down to zero. Dwayne was the former manager and I had no problems with him. I always had to deal with melanie who was an assistant manager. I was beyond infuriated because not only had I lost all of my info, I was not told this was being done.
Now I have 5 payments left and have NEVER used the compact flash drive on the multi media tower until now. I just purchased a DSLR camera that requires a compavt flash drive. When I went to download the pics I found out the drive is broken. I swaped it over to the connector and found out none of the USB ports work on the front. My husband attempted to speak to the new store manager Bill. Trying to reason with him about swapping out the front panels and fixing my computer.
Bill adamently required that I bring my computer in so that they can send it out. Well, sorry this is not going to happen again. I have way too much info on this computer and programs that cost more than the computer itself stored on it. When asked about reducing the price due to the fact that the whole Multi-Media center does not work, we were denied.
Here is my suggestion~go to XXX or XXX instead of Aarons. Not only do they both know what they are talkign about with computers and electronics, you'll get better customer service and you won't have your whole computer dumped by fixing a simple part.
Timothy & Chasity
Lakeland, Florida
U.S.A.
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