I never had problems with my power company util First Choice took over the company. It is evident that they only read the meter when they feel like it. Last year my daughter was living with my grandma to help out and the only electricity being used was one light and she was getting 150.00 bills, at which time she called and was told she still had to pay the bill and they would then credit her what she was over charged. My grandma who has had the same address since the 60's and was only late like 2 times and never disconnected was disconnected and sat in a hot house all day during the summer. (p. S) she did not received a pink disconnect bill either, that would have flagged us that something was wrong. All of her bills had been put in the post office mail around the 3rd, (she gets her ssc on the 3rd) and we make out all of her bills and send them.
Well all the bills made it to there destination except the First Choice Power bill. To this day it has not surfaced. We called them and paid the bill again and tried to explain what had happened, but they did not want to here it. I ask them to look at her record, but they didnt care and charged her 299 deposit, a disconnect fee, a reconnect fee, a late fee and her usage. The lady at the bank said that they are always loosing checks and that they get complaints regular.
Then in January I paid my bill on the last day, online as I have for the last 5 or 6 months, I lost my job and yes i pay it the last day and online to save on gas. I got my confirmation # and didnt think anything about it until the next business day my power was disconnected. I called and they said they didn't get it and now are billing me a 299.00 deposit, a 35.00 disconnect and a 35.00 reconnect fee, a late fee and my usage. Again I tried to talk to them and show I had my confirmation# but they did not care. Then a lady said to call and they could give me a curtesy waver on the deposit but as I figured it was a big no. Also I have lived here almost 7 years and have never used 3000KWH and I have been billed for over 3000 KWH.in addition if you use less KWH they charge more so you never get a brake with this company. These people know the have you by the *&^* and there is nothing you can do. I have filed reports with the utilities commission and they never even bothered to contact me.
It is a disgrace how these people are bleeding us.in addition these people charge us out the behind and believe they do no wrong and charge us all these fees, but when a little storm or a pole down shuts down our elecricity we get nothing, not disconnect credits etc. These people are bullies and I hope they go out of business. Is there no laws governing these people or can they just continue to rape us.
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