Faith took possession of an engagement ring for the purposes of an appraisal for insurance. She did the appraisal while my fiancee and myself waited. Before she handed the ring back to us she noted that one of the baquettes was loose and asked if we would like her to tighten it. Of course we said yes, take care of it. She went in the workroom at her store location for all of two minutes and came back out saying, "I really screwed up." She had caused the loose stone to chip while tapping the ring to tighten the platinum. I told her it wasn't an issue, only a mistake and she'll just need to replaced the stone. She immediately started to babble about natural fracture lines in diamonds and we didn't buy it from her and she didn't make it and that she wasn't completely responsible. She offered to replaced the stone paying for half the cost and mounting it for free. This added up to $250 from me. $250 that I have to pay for her mistake. She took possession of the ring so you would think that if SHE cracked a stone then SHE would have to deal with it in full. I ended up sending back to NY to the person who made it. They are replacing the stone for free. Upon talking to several people in the area this is not unusual behavior for Capone's. Stay away from her and that store.
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