I contracted Advanced Moving Systems to move my belongings from Hanover, NH to Austin, TX. Our initial conversation was on Aug 7.
It was then I told Bill Davis, about my interest in a professional moving company. I listed, over the phone, what I had. It was a one-bedroom apartment. I had two bikes, a bed, a couch, a bookcase, a dresser, a large chair, and about 50 boxes. He quoted me $1200 for an estimated 270 CU FT. I also told him I needed the stuff delivered on Sept 7 and he said it was no problem.
On Aug 28th they arrived and it turns out I had too much stuff — about 500 CU FT total — DOUBLING the quoted price. I told the driver in writing I needed my stuff delivered on Friday Sept 7. He said that was not a problem and the drivers would call me the day before to confirm a time.
I called up the company on Sept 7th, and they tell me that it can't be in Austin that day, because they need 7-10 days to deliver it. So I called them up on Sept 10, and a new story arose — it's 7-10 days from the desired delivery date.
Mr Davis told me this and asked me repeatedly and loudly "What's 7 10?" implying the latest date it would get here is Sept 17. On Sept 14, one week after arriving in Austin, I called them up and yet another story arose. Now it's 7-10 BUSINESS days from the desired delivery date! That would put the delivery from Sept 18-21. I called Sept 21 and they are now saying that Texas is considered WEST COAST and so it won't be delivered until between Sept 24-26.
Because of this late delivery we had to purchase many things that we would otherwise not need to buy — air matress, cookware, etc.
They also had my computer with all my important documents and programs without which I can't look for a job.
So we were expected to be in Austin buying all these things we don't need to, including clothes, not looking for jobs because we can't print out our resumes or cover letters, for almost three full weeks. Not to mention paying double what we were quoted.
Now it's April and we have recieved our bikes but are still missing a keyboard.
Rolando Lopez
Austin, Texas
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