1)- On September Americatel charged me twice 79.47$, them I called Customer Service and asked for credit and also I ask if they changed the call minutes rate, they responded the minutes rate was changed and I should had a letter notice that change, and I never receive that letter, any way I took easy and I requested cancel the service. Attached you can see the two bills for the same amount.
Post Date 09/08
Transaction Date 09/07
Reference Number 55457025251206728001973
Transaction Amount $79.47
Foreign Currency Not Available
Statement Date 09/22
Post Date 09/09
Transaction Date 09/08
Reference Number 55457025251206728100114
Transaction Amount $79.47
Foreign Currency Not Available
Statement Date 09/22
2) On October they gave me a credit 79.47$
Post Date 10/02
Transaction Date 09/08
Reference Number
Post Date 10/06
Transaction Date 10/05
Reference Number *
Transaction Amount $27.02
3) On November I called again because they charged me 79.47$. For the same reason.
Post Date 11/03
Transaction Date 09/08
Reference Number *
Transaction Amount $79.47
Foreign Currency Not Available
Statement Date 11/22
I called on December 2 to know the status of my account, and they said still active and don't know the reason. Them I request please cancel again I don't want heard any more about Americatel service.
4) On December 8 I called back again and spoke with Customer service Christian Del Pino, he opened a special report 135635 they said is a problem with the billing department and ask me to send a fax with all the detailed information FAX number 18004344338. I sent a fax, them they talk me in 48 hours I should had a respond.
I called bad two day latter and them the excuse was that they never got the fax. I spoke with Customer Service Onaidy really nice person, she walks to another department to get the fax that I sent one more time, she promises me: I had your fax with all detail, I going to send it to the Billing Department, them she opened another special report 136286.
5) Today 01/31 I called and Customer Ingrid Gonzalez said she seen in the note report but they never get the second fax either. I explained her all detail also that Onaidy took the fax personally, but she only did excuses BLA. Bla. Bla. I also ask why they keep charging monthly since September if I don't have a service, also I requested cancel since August and she talk me she can do nothing about it
I would like to know what company is it, they do wherever they want with the customer, change the rate and keep charging monthly promotional rate, keep charging you even you cancel, and don't give you your right. Somebody need to stop it.
One more thing if you request cancel they don't give you a confirmation number that's really why they keep charging you forever.
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