We responded to a mailed advertisement by BCK Communication and on 6/6/05 paid them 320 dollars to have a high definition receiver/lnb installed. The satellite service is through Directv
In the past two weeks we have been trying to get BCK Communications to replace our faulty HD receiver.
They sent a person out on 1/14 who confirmed the receiver was bad. He said he would return Wednesday 1/18 to replace it. He said he had no HD receivers in his car. He did not return and when I called him he stated that the our H10 model was no longer made (which is false). He said that to continue to get HD tv we needed to upgrade to a five lnb dish and receiver. He gave me the phone number of his manager, Scott 909 839-xxxx, to work out terms.
This seemed wrong and I called BCK in Florida (800) 957-3304. They claimed that a service tech was dispatched for 1/18 and could not understand why no one showed up. They further said they did not recommend a five lnb dish for my location (Barstow, CA) and that the H10 was indeed still available and could be replaced. After talking with a supervisor named Jerry, a service call to replace our defective receiver was made for today.indeed no one showed up today.
It is clear to us that BCK's reps in this area are only interested in selling additional equipment even if it does not work in our area. I was told by the first service technician (1/14) 909 992-xxxx that he was never given a work order to return to our residence on any date.
We have written an email to Directv but, as per our phone conversation with them, they are passing the buck. We feel that as a last resort we could discontinue our one year service agreement for failure to provide HD service or honor their own warranty.
In the years we got programming through the Dish Network (in San Franciso and Las Vegas) never did such a crisis arise.
Everyone seems to be passing the buck and we are left with no HD service and minus 320 bucks.
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