We made a phone call to order dish network. We was told every thing is free! He took the credit card asap! And was told yes its free install and everything. It was like great! But the 49.99 was for the first month! Ok thats fine and u get one month free and free install and the works. So we were like great. So after he hurried up and took the credit card, he then gave u a no that u have to call to set up the install. So we did.
The guy on the phone ask my husband for (a) credit card so he gave him the same one that we did. Then told him no it has to be his. So then he gave him the info he needed then ask for his ss no. Told him to wait so my husband sat there and waited like 5 min. Then he came back on the phone told him it would be 149.99 for the install. My husband said what no its free. He then said no u dont qulify for the free service, but he said we was told that its free... At this time I took the phone and ask why was we told it was free. He said they have to see who gets the free service or not. But the sales person on the other line said free, he said there was nothing he could do about it and if we wanted the disc we had to pay. At this time I was a little upset they took my money and then told me it was a fee to get the service in yet in still I was told no charge. So we called back waiting on line for over 30 min or more to be hung up on. I told the guy whats going on we were told that it was free, he sure played dumb... I said we just got a email saying the same thing where did the charge come from. He still played dumb so I asked to speak to someone in charge he put me on hold for 15 min then was hung up on.
So my husband called back to the install dept and ask again why is there a charge she told him well its all what your credit score was. He was like wait wait no one told me that they was running a report. She said yes they have to... How can this company just run your credit report with out asking, take your money and then charge u more..in matter of 5 min. They had charged my credit card and would not give me a refund. Told me I had to call in the morning to ask for one. What is going on here!!!
Here is a copy of the email dish sent to us with key word free all over...
Subject: Your new DISH NETWORK Satellite System
Dear Leonardo Henry,
We charged your credit card $49.99 and you are now ready to schedule your FREE INSTALLATION! (You will receive a $49.99 credit on your first bill.) Please print this email to paper.
1) If you have not yet done so, select the programming you desire.
2) Call 1-866-873-3370 (24 hours) and tell them you are signing up under the "Digital Home Plan Certificate."
3) Give the customer service representative your certificate number, which is PLC03385986.
4) If you do not want the DVR upgrade (Digital Video Recorder), give the representative promotion code ETDHP. If you would like to upgrade to a DVR, give the
representative promotion code ETPVR. If you are told your credit score is low, do not worry — just give the representative promotion code ETFFA so that you can still get service!
*If you have any problems at all scheduling your installation, please call our office at 800-998-3474*
The customer service representative will set up an appointment to install your new satellite system! Please note that when you call to schedule installation, Dish Network will ask you for your billing information
and credit card number for monthly billing. This is normal. They do not have access to the secure nformation you have already provided us.
IMPORTANT:
When the installer arrives, you will be asked to present your installation certificate to him. You will need to print out your five page installation certificate before your installer arrives.
Click BELOW to print your installation certificate! (If you cannot click on the link, please copy and paste directly into your browser.)
You have made an excellent decision in selecting DISH NETWORK. We're sure you'll be thrilled with the quality and service offered by DISH NETWORK for years to come!
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