I had DirecTV service at my home. I moved and had the service put on hold until I got my new place. After moving in, I tried to get it started again. The landlord said no. I informed them of this and told them the date my lease was up there. They automatically started charging me at the same address, where they knew I could not have the service after that date. I moved in with my parents and didn't need the service at any address yet.
I phoned customer service in August and was told it was unfortunate, but I have to pay regardless. I never had the dish at the address they are charging me for. Furthermore, I was not living at the address at the time of the charges. I wrote to the company and never heard anything from them. Now they have placed the account in collection.
I tried the BBB. Here is the company's response, 12-19:
"We apologize for the misunderstanding. We show that on November 20 you contacted DIRECTV in regards to moving. At that time we explained we had a moving program that made it very easy to transfer service. You stated that you would use the movers program once you were ready; in the meantime you suspended your account from November 29 to May 1. On May 1 service was reactivated automatically, as we had told you it would be, and billing began again for service. When you contacted us on August 15 we agreed to disconnect the account and issue a credit for 30 days of service as a courtesy, and you accepted the offer. Remaining charges are valid and will remain on the account until paid. We already issued a credit that was accepted by you, and no further credit will be applied to your account. The balance now on the account is $78.90 and will need to be paid for the account to be removed from collections."
I didn't accept anything. One month was all they would remove from my account. That's why I wrote to the company, because I didn't agree. I couldn't inquire sooner about the bill; they sent it to the wrong address. I gave them the correct address when I called them after the bill finally made it to me, 3 to 4 months after they started billing me. The way I see it, no one should have to pay for service not rendered.
This is by far the worst company I've ever had to deal with.
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