I placed two orders for Christmas gifts. They are Order Numbers: W1184018 and W1182569. A message stated that both were on back-order.
I began to wonder if they would arrive in time for Christmas, so I emailed Customer Service giving the order numbers and asking them. No response.
Two days later I emailed again. Still no response. Then I emailed again asking for the courtesy of a response to a paying customer. No response.
Two days later I sent another email. No response. Three days later I sent another email. Still no response.
After each email, Personal Creations sent an automated reply thanking me for the contact and saying an agent will soon reply.
During this time of sending emails, I also tried many times to call Customer Service. I never got through. Usally a message said the call could not be completed due to high call volums and to call back later.
To use the term Customer Service in connection with Personal Creations is the ultimate, definitive, definition of oxymoron.
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