The following is a copy of a letter i sent to regis. I never got a response from them.
Regis Corporation
7201 Metro Blvd
Minneapolis, Mn. 55439
To Whom It May Concern:
Saturday, October 29, I went to your Regis Hair Salon in The Woodlands, Texas. I told Gina that I wanted my hair highlighted and cut.
When we discussed the color, I told her somewhere between lighter than my original color and a dark blonde. I told her that I did not want anything that was too blonde because I felt that was not a good color for me.
The haircut I requested was to be real short in the back (where a pair of clippers would have to be used), angled side burns then cut up above my ears, and I wanted the top to be short, just where I could curl on a small curling iron if I wanted to. I also told her I would like a razor cut because my hair did a lot better with slightly uneven ends. I also told her not to cut my bangs just trim then kind of spiky and uneven.
What I got was a highlight job that did not change the color of my hair at all. My haircut was cut with scissors and then randomly botched up with a razor. The back part of my hair is anywhere from to long, the sides are no where even, one side is 1 - 1 1/2 longer than the other side. My bangs were cut and cut very uneven. One of my side burns is angled and the other is cut straight.
I do not think I have ever been as disappointed with a hair stylists or a hair cut as I am with this fiasco. I paid my bill of $96.00 but do not feel I should have been charged. I did not say anything at the time because I had my little girl with me and I was so upset I was almost in tears. I do not want to go back to her to try and get this messed fixed, due to the fact it will probably be made worse.
I don't know what your policy is on this kind of disaster, but it is my belief that I should either be reimbursed or given a re-do by another more competent operator. I live more than 25 miles away and work 5-6 days a week, therefore, it is not real easy for me to schedule an appointment any time.
Thank you in advance for your understanding.
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