This is to complain about an unethical business practice from Dish Network, P.O. Box 9033, Littleton, CO 80160, feedback@customermail. Dishnetwork.com, 1-888-284-7116.
I stopped my service with them on 11/19/05. I need to return the equipment within 15 days or I will get charged in full for the equipment.
On 11/23/05 my account was charged $800. It came before the 15 days and without a call, letter or email. I did know this until 11/25/05 when I check my account. Now I have a lot of overdraft fees and have to pay rent late, thus another fee.
I called Dish Network and they were very, very difficult. I am not allowed to talk to a supervisor. They did not offer anything to help. They kept saying that I will be refunded as soon as they got the equipment. Ups said they got the equipment 11/5/05. Now will I get my money?
That is it. Put me in a real bad spot. I just moved. I am a family of 7, my wife and 5 kids. I have a tight budget in order to manage everything. I have no room for things like this, that is more my issue but Dish Network should not have done this.
This is from the terms section from Dish Network:
http://www.dishnetwork.com/content/getDish/
disclaimers/dishPVRplans/index. Shtml
Unreturned Equipment Charges. This promotion allows you to use the satellite receiver (s), smart card (s) and remote control (s), low noise block converters with integrated feeds (LNBFs), and switches (if any) you select under this promotion while you remain an active customer in good standing and in compliance with this Agreement and the Residential Customer Agreement.
All such equipment is owned by DISH Network at all times and must be returned if you elect to terminate this Agreement or downgrade your programming below required minimum programming package of America's Top 60, DISH Latino, or Great Wall TV Package, or your service is otherwise disconnected for any reason at any time.
WITHIN 15 DAYS OF SUCH TERMINATION, DOWNGRADE, OR DISCONNECTION, YOU AGREE TO RETURN ALL SUCH EQUIPMENT IN GOOD OPERATING CONDITION, NORMAL WEAR AND TEAR EXCEPTED, TO: (1) your original retailer (or DISH Network if no retailer was used) if such termination, downgrade, or disconnection occurs during the first 180 days after activation of programming, or (2) DISH Network if such termination, downgrade, or disconnection occurs after the first 180 days from the date of activation of programming.
If such termination, downgrade, or disconnection occurs after the first 180 days, you agree to immediately call DISH Network at 1-888-220-3474 to receive a return authorization number and delivery instructions for the return of such equipment to DISH Network. You are responsible for and shall bear all costs and expenses to return such equipment.
IF YOU FAIL TO RETURN SUCH EQUIPMENT AS SET FORTH HEREIN, YOU AGREE TO PAY, AND WE WILL AUTOMATICALLY CHARGE TO YOUR DISH NETWORK ACCOUNT OR YOUR CREDIT CARD (AS DEFINED BELOW), AT OUR OPTION, AN UNRETURNED EQUIPMENT CHARGE FOR EACH ITEM NOT RETURNED AS FOLLOWS (in each case and collectively, the "Unreturned Equipment Charge"): model 942 receiver, $450; model 625 or 522 receiver, $300; model 322,510, 411, VIP211, and 811 receivers, $200; model 111,301, and 311 receivers, $100; outdoor LNBF and quad switch, $100.
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