I began using an MCI Worldcom wireless phone last May. My first bill did not arrive until October. It was for $258, but gave no explanation of what it was for. Thinking that it seemed reasonable for the time I had the phone, I paid the bill. The next bill I received wasn't until January this year. It was for $1400 and included late fees. I called the company and asked for statements from the beginning of my contract. They sent me statements for four months which added up to $350. I called them again and the customer service rep said "Well why don't you pay the $350?". I said "Because I am trying to figure out if I am being charged correctly." Then I told him not to question me, that I am a customer and desire to be treated fairly. He told me that he did not have to listen to me, and when I asked for a supervisor, I was hung up on. I called back again and asked for a supervisor and was treated a little better this time. I asked to receive all statements itemized, and am waiting on them now. Will post a follow up.
Anthony
Deer Park, New York
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