I called the company around Sept. 15th to order the Great Wall package program from the dish network. The sales rep didn't tell me that the package came with 18 months agreement. Later I learned the 18 months agreement and called the company back again on Sept. 19 to cancel my order. The sales rep told me that he will help me cancel my order with no cancellation fee. (because it is prior to the installation).
Then I called another dish network retailer to place my order without 18 months agreement. On Sept. 22nd an installation company came to install the dish. I had no doubt that the installation came from the second retailer and signed the installation paper.
On Sept. 24th I learned that my dish network program actually came with 18 months agreement. I called dish network customer services and was told the order came from AllSat.com! I was surprised because it should have been cancelled! I called Allsat back and spent about forty minutues with a sales rep named Sophia on the phone. She simply told me that she cannot do anything help me with it although she admit that it's her company's fault didn't tell me the package came with 18 months agreement.
So I am stuck between dish network and its retailer. Dish network told me that I have to call the retailer to cancel my order but Allsat told me that I have to call dish network. It was Allsat cheated me from the very beginning, for one, didn't tell me the 18 months agreement, for the second, told me to cancel my order but failed to do so.
Today I found out Allsat operates on Internet only and apparently it uses the same tactics to cheat and put many customers in the same situation. Be careful when you call the company!
0 comments