In February we installed a Dish Network connection, primarily to view an international channel while my mother was visiting. When my mother left we cancelled the dish network service.in accordance with our agreement with Dish Network we paid a cancellation fee of $200 to Dish Network. We have checked with Dish Network and confirmed that our account balance with them is zero.
However on August 7 we received a communication from AllSat, a company we had never dealt with before. The e-mail communication requested a payment of $ 295 as additional cancellation charges for canceling the dish Network Service. AllSat claimed that we had agreed to this fee verbally.
AllSat claimed that we had agreed to this fee verbally.
We never placed the order with AllSat and we had never communicated with them. We never signed any agreement with AllSat. Even the email from AllSat states that you verbally agreed to the terms of the order, and there is no record of any written agreement. We had assumed we were dealing with Dish Network only because at no point did the name of AllSat come up in any of our dealings.
We are refusing to pay this additional $295 fee because we have already paid the cancellation fee to Dish Network.
At this point AllSat is threatening to turn this over to a debt collection agency. Clearly this is intended to threaten us with further harassment and possible impact on our credit rating.
We would not be surprised if Dish Network is in collusion with AllSat in this fraudulent activity, by feeding them names of cancelled accounts. We dont think we will be dealing with Dish in the future.
0 comments