I went to the outlet store in Marlboro, MA on Saturday, 4/9/05 and bought 2 pairs of shoes for my son, the sizes are 3.5 and 4.5. It turned out the size 3.5 was too small, so I went to the store on the following Saturday, 4/16/05 for exchange. When I checked out, the cashier did not give me the exchanged shoe (size 5), I had other purchases and didn't notice it.
On the second day, I realized it and called the store, I was told I could bring the receipt and they will take care of it, unfortunately I didn't catch his name on the phone at the time. I told him I didn't have time on the weekdays but I would be there on weekend. So on the weekend (4/23/05), I made another trip which is more than half an hour from my home, the store manager told me he couldn't give the shoes because the cashier wasn't on
duty and I couldn't give him the name who answered my phone and store inventory indicates no extra size 5 of shoes, but he promised he would look into this and call me back. I never got any phone call from him.
My complaints are
1. If I walk out of the store without my exchanged shoes, I suppose it was the cashier's fault, but when I got there, the store manager said "If your story is true, we should have one extra pair of shoes, but we don't." he blamed me as if I was lying.
2. The manager lied, he took my name/phone number, made copys of my receipts, promised he would get back to me, but I never received the phone call.
3. The pair of shoes costs only $18.00 after discount, I don't really care about this money, what made me feel angry is the way they treated me, like I was lying, I feel so much insulted even now after 5 months past.
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