In Nov I made an order for merchandise from Sears.in December, I received 3 boxes from Sears. I refused 2 boxes, as I knew I had not ordered 3 items. The united states postal service returned these boxes. On my December 15 statemnt from sears credit, I was billed for all three items. I called the number next to the charge, and was advised it can take 3 weeks to be credited. My nextstatement in January showed no credits, I called again, I called the credit department, they advised I would see credit on my next statement. I have made 12 phone calls, placed on hold for hours, and this is still not resolved. I did finally get credit for 1 item almost 2 months later, but they did not adjust the finance charges, and am still waiting for the other credit. This is about $47.00 and I have spent more than $47.00 worth of my time talking to STUPID people trying to resolve it!!! In addition, my son returned a camcorder after having it for a month or so, no credit appeared on his statement. He called and sears wants a copy of the return receipt before they will credit him... So much for the guarantee that if it is charged on a Sears card there will not be a problem. We are also paying for Sears merchandise we do not have. No matter who you talk to at Sears, they always advise you to call another department!!! What a rip-off, what can we do???
Jill
Norco, California
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