Was told by catalog order dept. 866-349-4358 if item not right take to any Sears store for credit. Waterford, CT store refused to take item: fireplace door/screen back. I want a full credit of $399.27 plus the cost of returning item back to bj's for $37.20. Sears bought the item from BJs who in turn bought it from Shopzeus.
I have written and spoke to Sears headquarters in Hoffman Estates, IL and they will not do anything but issue me a credit of only $308.78 to my Sears card. This amount in not acceptable. I want the $399.27 plus the return shipping costs of $37.20.
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