Switched from Qwest to Cox to combine bills and so called "save" money. Much like the cable service, there is hidden charges they neglect to tell you about and you don't know until you are billed. So, "savings" is a big lie.
Aside from that, I traded a reliable service for out and out crap! I've had the service for 5 weeks and in that time, I've only had a working phone for six days. The first guy they sent out screwed the wiring up so bad, it took three return visits to resolve. This took at least 3 - 4 days to schedule every time, so I was completely without a phone for the first two 2.5 weeks.
The "customer service" people were sassy and rude more than half the time.
I missed out on a job opportunity because of this, because the company could not get a hold of me (no, I don't have a cell phone). How can they make things right for that? Answer is THEY CAN'T and/or won't.
After they finally got the phone "working", I've had a few days of a working phone, with it going out every time the wind blows. This also takes 3 - 4 days to get help every time.
WARNING - Cox digital phone sucks worse than anything and ONLY get it if you really don't want a phone. I'm so mad I'm going to cancel all services with them and switch to anybody else BUT them.
I see there has been many reports on them and can't believe any goverment agency has not been involved.
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