I began service with Cingular for their 600 family share plan on March the 4th 2005. I termined my service two weeks later because of dropped calls and ported my numbers to Verizon Wireless. I termined with Cingluar within their 15 days policy. My bill for only two weeks of service is $647.89.
In their contract it stated that if I terminate within 15 days, I need to return the phones which I did and I would only be charged for service that I used which was hardly any since the service was horrible and I had dropped calls all the time.
I spoke with a manger named Terence Carter who submitted a form (CAF Form) to have my fees credited (two phones that I returned to them and the two activation fees). The form was submitted on the 29th of March. He said everything would be fine and I would be credited in 48 hours in which he would call me back - he did not.
I called again on March 6th and spoke with Beth who spoke with her manager. Another form was submitted to have my charges credited and she did call back and said everything was fine.
I am still being billed $647.89 because I ported the numbers; however, this is not in the contract with Cingular; therefore, I am not legally binded. When I spoke with Terence Carter - he knew about me porting the numbers and he submitted the form to have me credited, but I still have not been credited.
I have been bounced from one person to another, no one calls me back, and I will not pay for two weeks of terrible services and two phones that I have sent back. I am a graduate student and I travel a lot. I can't afford that price and I can't afford service that will not work.
I want to be credited for the two phones and the two activation fees, and whatever else I should be credited and was promised I would be credited and then I will pay the remainder of the charges.
Today, I spoke with another Cingular person named P. Laudermilk who read my file and said the form has been sumitted and that it may be two weeks. But Terrace Carter told me 48 hours and Beth told me 72 hours. It is hard to get first and last names because they talk too fast, and it should be docummented in the notes they have in their computer systems.
To add additional info to my complaint, I spoke with someone on May 27 named Ann Daniel who talked to Patricia Hunsucker the original person that filed my CAF form to have these charges credited. Patricia was to call me back, and she never did. On April 29th I spoke with Chelsea Forrester who stated the CAF form was in progress and it should be complete by the end of that month. I was assured I would be credited. Today, July I received another bill from Cingular threatening to turn me over to a collection place in an attempt to hurt my credit.
As of now, I do not know what else to do. Please help me get my account credited as promised. Oh - and I have also filed a report with the Better Business Bureau. Maybe they can help??
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