Complaint / review text:
About a year ago we opened a very small video rental business in Greeley, Colorado. It was our first time doing business and was learning everything as we go. We received a flyer through the mail from Electronic Business Solutions, Inc. At our business location shortly after we registered the business and started setting up the storefront. The flyer was for a credit card acceptance machine (terminal).
One of the representative/owner, Curt Hollis, called us shortly after to see if we were interested in having the machine set up in our store. At first we were reluctant since we did not know what the nature of the customers in the area were like, but after talking to the representative and reading over the flyer we decided to meet with him. We asked Mr. Hollis many questions, especially regarding the terms of the contract, he assured us several times that the lease contract was cancelable at any time. The flyer also states that there is, "No contracts". Even though the lease agreement we signed after the terminal was set up said that it was non-cancelable. When we asked him this he said that it was a formality to have that on the contract. He said that if the credit card terminal does not help increase our sales we could cancel the contract at any time and that he would just pick up the machine and give it to another business and we would no longer be responsible for the lease nor the credit card machine (terminal). Three months after we had the credit card terminal in our store it was more of an expense then a profit for us to have it around.
As we discovered, very few of our customers had credit cards, thus we decided it was inefficient to have the machine or the service in our store. Since about July of 2004 we have been trying to contact the Electronic Business Solutions, Inc just about every other day. We finally gave up after reporting him to the Better Business Bureau in Colorado Springs Colorado. They did not have any success in receiving a reply to the letters that they sent to the company's representative/owner, Curt Hollis, either. This company has approximately twelve complaints against them according to the BBB. Around September of 2004 when we called once more to Electronic Business Solutions, Inc., we were able to speak with one of Curt Hollis "employees". We explained the situation to him and he assured us that we were now on the list to have the machine transferred. That was over 8 months ago since we had any contact with the company and now we cannot even get a hold of anyone in his office.
We have talked directly with the leasing agent, Allied Financial Investments, Inc. They said that they understood our misfortune, but refuses to accept responsibility for their subcontractor/representative business practices. We are at a point where we are feeling hopeless and that there is nothing we can do. As of April 30,2005 we have closed our business, but we still have this issue that we have to deal with. We would like to see if there is any way that we can move forward with this. We would appreciate any advice that you and/or your company can provide us.