I'll add my complaint to the already large number of complaints towards Cox Communications. I will only explain my recent issue since I would be here all day describing my problems since last December.
I signed up for a phone line after a tech promised me he could install it correctly without it effecting my cable. So I gave Cox a fourth try. All was done correctly execpt my phone line does not always work. Sometimes a message comes up for the person callling that the phone line has been disconnected???
Anyway, I signed up for the "Simple Three" which includes caller ID, call waiting and voicemail for $19.95. I told the tech that I did not want call waiting but I would take it to get the price listed.
I get my first bill and there is no call waiting listed. So I was charged for $5.95 for caller id, $11.95 for the line, and $6.95 for voicemail. Thats a total of $24.85.
I contacted cox online and they told me that since I did not ask for the simple three that they would not credit me the diffrence. We are talking about a whopping $5 here. Sigh!
The tech told me he got the call waiting disabled so I would not have to worry about it. Hmmm, this is my fault... Riiiight!
Anyway, I have been waiting for over an hour for a supervisor to respond to me. I will be advising the FCC of this and possibly the BBB. I heard the BBB is not a good source to use.
I would normally let $5 slide, but every month my bill is high. I paid $400 to get my internet installed, gone through three cable routers and have had a month of outage without any credits given even when I have asked.
You cant say that cox false advertises their company name. There are exactly that... Cox!!!
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