I rented a u-haul truck in November, when I went to pickup the truck it would not start and so finally they got another one to start.
I was at teh u-haul dealer for ocer two hours waiting. Then the next morning I could not get it started so we wasted another coupl of hours, before we cold even start the move.
THe day before when I was at the dealer it was a total disaster, no chairs grease auto parts I mean this place looked like a garage someone had abanonded. The guy renting the truck was talking to some other people in there about his ankle bracelet and what a pain it was and how he cooked hi thanksgiving turkey, and what a bitch his workers girlfriend was etc.
The following day after we got the truck started and the moving completed I called him and explained that we would be about 30 minutes late and he proceeded to cuss me out for not having it on time, I would have to pay for another day and a day late charge. When I got there and the truk was checked in he said I owed him a $100.00 for the late fee day rental. I gave it to him and left, I filed a complaint with U-Haul tehy contacted me several times and the last time was from a guy getting ready to go on christmas holiday and would be back in touch with me when he returned. Nothing! He did tell me in the conversation before he left that the guy at the dealer said he never took a $100.00 and that U-Haul would be willing to give me $50.00 back but that they had to get paid for the truck usage. I told him I wanted my $100.00 back and to contact me when he returned. As to this day nothing. I ahve e-mailed them several times and they do not respond.
Andara
Canon City, Colorado
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