Called customer service for question on my tax filing was put on hold for close to a hour. Thats bad enough but when cutomer service answered I could not understand the broken english and asked where the sevice was and the answer was India.
I hung up. Now I'm thinking with all this identity theft going on here is all my tax info in another country. I don't care how much they tell me how safe it is and I want other people to be aware of this before they use services like Turbotax.
This tax transaction was done on turbotax for the Internet and I guess it is buyer beware. Iv'e heard of companies like Dell using off shore customer support but to have this kind of information outsourced I think is criminal.
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