Watch out for SBC telephone company!
On my new SBC bill, I realized that SBC had changed my long distance plan. I formerly had a $10/month 500 minute plan, and now I had a 10 cent a minute plan. Of course they were closed over the weekend so I called them today.
I was told by the first person I spoke to that yes, they did indeed change my plan, and she could find no reason why. She credited my account the relatively small amount I had been overcharged thus far, then transferred me to the Long Distance department.
Where I was informed that I lost my plan because I moved. Yes, that's right. I did not change any services. I did not add or remove any features. I only moved my physical address, and had them transfer my existing service to the new address.
The woman on the phone said that any changes to my service could result in my losing my plan, which apparently had been discontinued - we were only "allowed" to continue to have it because we had been grandfathered in. At no time was I informed that:
1) the plan I was on had been discontinued
2) we were grandfathered
3) if I so much as MOVED, I would lose the plan
4) I was losing the plan (when I called to change service)
I don't know what SBC cares to call it because they refuse to answer my questions, but in my book this is Slamming - they may not have switched carriers on me, but they switched plans without my knowledge or consent and are now charging me more money!
The not-too-pleasant woman on the phone would not answer many of my questions, but when asked "So what would happen if, say, there was a flood? Or a fire? Or, here in Southern California, an earthquake, God forbid? Are you saying if my home is destroyed and I have to move because of it, I lose my calling plan?", she answered "Yes, if you transfer service, you would lose your calling plan."
Please, if anyone else has had problems like this with SBC, or any other phone company, please let me know how you dealt with it! At this point I am waiting to hear from a Supervisor (of course they are all in "meetings" and cannot answer the phone) but I will be updating this when I hear more!
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