Complaint / Review
Csl Llc / Leaders Merchant Services
Shady company wont refund money for nondelivery of item, company claim to be iso of jpmorganchase, scam artists mass mail business new business owners

Company claim to be iso of jpmorganchase, leaders cant substanciate their claim, called jpmorganchase they are not registered, phone number not in yellow pages, scam artists mass mail business new business owners

This Company Leader merchant services or CSL LLC are scam artists. They charged our business card for what were told was a virtual terminal.instead they charged us $100.00 for the gateway to the virtual terminal. I told my assistant dont send the completed leaders fax, I told her to send the other fax on her desk, well she made a mistake and sent both. After having spoken to numerous people in the sales and underwriting department, they said there was nothing they could do because the sales representitive charged it independently, so their office never did it.

After numerous phone calls to the sales rep James Coleman (the person responsable for the charge) the gatekeeper keeps sending me to voicemail and James refuses to call me back. Im assuming this shifty company and rep do this to keep from getting chargeback on comissions. After 25 documented calls from myself, my business partner, assistant etc. I called JP MorganChase and asked them to check their registered ISO's affiliated with the bank. The informed me that CSL LLC is not a registered ISO of JP MorganChase nor Leaders Merchant Services. This wasn't sufficent for me again, I called the branch they claim their affiliation, Hicksville NY theres one one JP MorganChase bank in Hicksville NY they never heard of them.

I called Leaders back to confront them with what i uncovered. Nichole a sales rep said I would be refunded in a week. Just to cover myself I asked her to send a email notification stating that I would be getting this refund to my gmail account. I could sence a reservation in her voice when i said gmail. Most dishonest people dont like gmail because it stores your messages forever, never to be deleted. I have yet to get a refund or an email. I have contacted our law firm and will move forward if I have to. Not for the stupid $100, I care about it its our money, but more out of pricipal. This is the scum of the earth and their employees are great at playing the run around game. Beware of this Shifty Rep and fraud based company. Dont respond to any mass mailing solicitations to your business from leaders.

Shawn
collingswood, New Jersey
U.S.A.