I purchased a hotel voucher from Living Social. I tried on 3 occasions to book rooms at the hotel, willing to pay weekend supplements. Although the hotel had rooms available on the dates I would have liked, they advised they would not allocate them to the voucher deal (standard rooms available, as per the standard room voucher I had purchased). The hotel advised me to contact Living Social for a refund, and would not provide a name for me to refer to. It has been 5 weeks since I first advised Living Social that the hotel could not honour my voucher and that I should be refunded. Their automated response said the matter would be actioned within 7 days. I have spent the past 5 weeks prompting them to look at my complaint and responding to their questions, and today I received a bland email saying, "we are not refunding you, case closed!" So the hotel can't honour the voucher and Living Social (who have my money) won't listen to the complaint.
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