FedEx's online presence and delivery service leave much to be desired. The last package I received from FedEx was left with my neighbor on the first delivery try. I live in an apartment complex in the city, and quite frankly I don't know my neighbors that well. More to the point, I order a lot of stuff online, and if they delivered everything to my neighbor, she would be signing for something twice per week. I'm the customer. If I'm not home, give me the option before bothering my neighbors.
When I tried to set up a delivery time on their website to avoid this problem, I found out just how awful that side of the company is. First of all, it's not clear what registration gets you (except a bunch of ads in your email), because every other service I've tried to use on their website has required that I register again. When that registration fails or doesn't go through, they tell you that something went wrong but give you no indication as to what.
I've found that there are several services that I can't use, but never once were the preconditions for those services mentioned on their website. No, I had to navigate their customer service line for 20 minutes to find out.
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