FedEx delivered a package from Singapore (the sender signed the contract with them). They then paid VAT on the goods. The goods were defective, so they were returned with FedEx.
Charged 58.72 pounds (of which 10.50 pounds was an admin charge). I can get a VAT refund but not for the admin charge.
I do not understand why a big company like that, which has paid the VAT, cannot get a refund itself.
Despite really hefty shipping charges, they insist on charging 10 pounds for "admin". Really unhelpful customer services.
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