We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our online website store. FedEx continues to charge me for onsite pickup which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After contacting FedEx six months ago, December I thought we had cleared up this matter. FedEx admitted to their mistake and assured me that my account would be reimbursed.
It is now June I went over our books for the past 6 months. Again FedEx has been consistently charging us for 'PICK UP' service. That equals $12.00 for every shipment. This fee is in addition to their standard shipping fees... I have canceled our account. We will only ship using UPS or USPS (neither of these companies have secret fees to rip off customer's).
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