We are a retail store in Yakima, WA. I have used FedEx for over a year for shipping merchandise from our online website store. FedEx continues to charge me for onsite pickup, which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After I contacted FedEx six months ago, in December, I thought we had cleared up this matter. FedEx admitted to their mistake and assured me that my account would be reimbursed.
It is now June, and I went over our books for the past 6 months. Again FedEx has been consistently charging us for 'PICK UP' service, which equals $12.00 for every shipment. This fee is in addition to their standard shipping fees. I have canceled our account. We will only ship using UPS or USPS, and neither of these companies has secret fees to rip off customers.
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